Let's be clear.

There'south zero wrong with proverb, "I'd be more than than happy to help." In fact, when I worked on the HubSpot client support team, I would utilize this phrase oft because I thought it was a courteous style of letting customers know that I was eager and willing to assist them.

But, the more that you utilise this phrase, the more that you tend to lean on it in your day-to-day vocabulary. I caught myself proverb this all of the time to the signal where I felt I was overusing it and sounding like a cleaved record. Every fourth dimension a customer asked me to do something, I would immediately bark back with, "I'd exist more than happy to help," similar a trained dog.

This wasn't an issue if the call was brief, or if the customer had an piece of cake question. But, when I had to work with people who needed help with multiple problems, this phrase would gradually feel less sincere as I connected to employ it. After the 2nd or 3rd time saying it on a call, customers would call up that I was just trying to motion the chat along and that I didn't genuinely intendance about their result.

Somewhen, I learned that using an alternative phrase not only made me feel similar I wasn't repeating myself, but it also made the quality of my service more consistent for my customers. By using dissimilar vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their problems — even if the call was long.

In this mail service, we've curated a list of alternatives to the phrase, "happy to help." Share these with your team to improve their communication skills and provide a better service feel for your customers. → Download Now: Customer Support Training Template [Free Template]

Alternatives for 'Happy to Help'

  1. I'd love to help.
  2. Certainly.
  3. It would be my pleasure.
  4. Yous got it.
  5. Not a trouble.
  6. Don't hestitate to accomplish out.
  7. At your service.
  8. I'd be more willing to assistance.

1. "I'd love to help."

It's a minor modify, but switching the word, "happy" with the word, "honey" makes a big difference in this case. You lot're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success.

ii. "Certainly."

If you want to be cursory, you can use this phrase when a customer asks for your help. It's a quick response that shows the customer you've listened to their trouble and you lot're fix to provide support. This is a great phrase to use if the customer is in a bustle and wants to go a solution equally fast as possible.

three. "Information technology would be my pleasure."

This is a expert phrase to use when a client seems frustrated or stressed about a problem. It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the customer may have.

4. "You got it."

If you're looking for a more coincidental approach, this phrase is great because it empowers the customer to ask for help. Information technology tells them that you lot're able to provide whatever they need and that they can rely on you lot for continued support.

I'd recommend using this phrase if you lot've already developed a rapport with your customer and they don't look you to be equally formal as you first were on the telephone call.

v. "Not a trouble."

Be careful when you employ this one. While it's a great alternative to "happy to help," some people may think you're non taking their event seriously plenty. They may call back that they accept a real problem on their hands, and by telling them otherwise, y'all may add friction to the service experience.

It'southward best to employ this phrase when the customer asks you to do something small like looking upwards a cognition base article or directing them to their customer success director. Since these are relatively piece of cake tasks, most customers won't call up twice when yous use this phrase.

6. "Delight don't hesitate to reach out."

I like to use this phrase when I'm signing off an email or wrapping upwards a phone telephone call. Information technology lets the client know that I'm always available to help and they shouldn't worry most contacting me outside my working hours. Information technology too shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience.

seven. "At your service."

While it'due south not for every support team, it may brand sense to use this phrase if your customers are expecting a formal service interaction — like at a loftier-finish hotel or a fancy eatery. As a service rep, this keeps your communication on make which makes the customer feel like they're interacting with a luxurious company.

8. "I'd be more than than willing to assist."

In most scenarios, this phrase tin exist used interchangeably with "happy to help." It effectively sends the same message, just uses different language like "assist" instead of "aid." This is a good phrase to keep in your back pocket if you all of a sudden freeze with the customer and aren't sure how to answer.

At present that y'all know what to say to customers, acquire which customer service phrases to avoid. New Call-to-action

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Originally published Feb 19, 2021 eight:15:00 AM, updated June xv 2021